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Our Conditions and terms

Furthermore, players can observe their wagering and games background through PlayCheck and can review and keep track of their banking trades through Transaction Record - both offered by any moment inside the web gambling establishment software. These unique features are unrivaled by land-based casinos. Should some of our players have any more questions or require assistance, we cause them to become contact our Support Center.

Our Conditions and terms are available to all of the gamers before, during, and after play, including complete information about first deposit conditions and how exactly we protect player cash.

Complaints Procedure

We pride ourselves on providing a superb level of customer support and creating a good environment for our customers. On the rare occasion our customers feel aggrieved or are usually miserable with the entertainment provided or the service they have obtained, we request them to check out the below steps to solve their problems.

Stage 1

The first plan of action is to get hold of our dedicated 24/7 Internet casino Support team. Our CUSTOMER SUPPORT professionals are completely trained and very skilled in having the ability to resolve customer questions. We are self-confident that most issues can be amicably fixed at this time of the procedure.

Stage 2

If you're unhappy that your query has been fixed at level 1, you can require the truth to be escalated to a remedy specialist in the relevant section of the business by emailing contact. We will endeavor to answer within 5 days on most events, however, because of the characteristics of the inquiry and specific investigations required, it might take longer than this to solve.

Stage 3

If the solution provided following the interior escalation still continue to be unsatisfactory, after that you can contact our 3rd party alternative dispute quality (ADR) service, e-Commerce and Online Gambling Regulation and Confidence. We might then be asked to provide wanted details to the arbitrator as necessary.

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Our Conditions and terms

Complaints Procedure

Stage 1

Stage 2

Stage 3